Explo Dash is a new social listening tool that enables you to understand what your customers think about your brand, products and services.
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Discover what’s possible with social listening
Use sentiment analysis to understand customers' feelings towards products or brand, how people respond to campaigns or product launches, and develop relevant strategies. Give your brand a voice that resonates with your audience.
Analyse mentions of your topic of interest and assess what is important to customers to uncover new market opportunities and what current market participants are doing to meet the changing needs of customers.
Use social listening to detect and quantify customer pain points, segment potential customers, and inform product design. Your customers know what they want better than you do.
Listening to customers is one of the most important aspects of providing excellent customer service experience. Make listening to customers a top priority across the business.
Analyse mentions of your brand to understand how your brand is perceived online and identify brand advocates. Understanding how people feel about your brand helps you to adapt your sales messaging to the language of the customer.
Go beyond understanding your customer base and assess how your competitors are performing in meeting customer needs. By analysing your competitor’s negative mentions, you’ll be able to adapt marketing and sales messaging to hit their specific pain points.